Refund Policy

DRAFT — not legal advice; Derek to review (consider an attorney). Pending Derek’s decision: this is the recommended default policy.

The short version

Our products are digital downloads you get instantly, so we don’t offer refunds once a file has been delivered. We stand behind what we make, though. If something’s wrong, we’ll make it right within 48 hours.

We’ll replace or help if:

• The file won’t download or open, or it’s damaged or corrupted
• You got the wrong file, or something described on the product page is missing
• You have a question about using a printable or following a DIY plan

Just email family@laytonfarms.com with your order number (it’s on your Payhip receipt) and a quick note about what happened. We’ll send a fresh copy or an answer within 48 hours, and usually sooner.

Why no refunds?

Once a digital file is downloaded, it can’t really be returned. That’s why we focus on making sure every file works and on helping when you get stuck.

Bought on Etsy?

Orders placed in our Etsy shop follow Etsy’s purchase process. Message us through Etsy or email family@laytonfarms.com and we’ll still help with a bad file.

Duplicate purchases or billing problems

If you were charged twice for the same item by mistake, email us and we’ll sort it out. [DEREK: confirm you’re OK refunding accidental duplicate charges. This is recommended.]

Your legal rights

This policy doesn’t limit any rights you have under consumer protection laws where you live.

Layton Farms · [BUSINESS MAILING ADDRESS — PLACEHOLDER] · family@laytonfarms.com